To comply with the Americans with Disabilities Act (ADA), Basin Transit offers route deviation options to ADA certified individuals who wish to use the fixed-route service, yet are unable to access an established bus stop. All Basin Transit vehicles are ADA compliant to provide increased accessibility to the Morongo Basin service area. Route deviations effectively expand the reach of Basin Transit’s fixed-route service by increasing the number of potential pick-up/drop-off locations.
For discounted rates, please fill out and mail us this ADA Eligibility ID Application, along with proof of disability (see application). This card is required for discounted fares for Ready Ride and fixed route service.
At present, deviations are permitted on all fixed-route alignments to all customers, including ADA and senior patrons. For Routes 3A/B and 7A/B, requests for deviations within three-quarters of a mile of the route alignment are accepted. For inter-city Routes 1, 12, and 15, deviations are permitted within three-quarters of a mile from an established bus stop. All deviations on these routes are free of charge.
Many of the roads in the service area are unpaved and have the potential to damage vehicles, interrupting critical service to Basin Transit customers. Therefore, for first time deviation requests, and after inclement weather, where, for example, flash flood warnings have been issued, customers are advised that Basin Transit reserves the right to inspect the requested deviation location before approving the request. Floodwater often washes out roads or compromises their structural integrity. These structural issues may damage a vehicle and compromise Basin Transit‘s ability to provide service. If current road conditions present a direct threat to the health or safety or others (rider, staff), Basin Transit may deny service to locations on an unsafe road.
Deviation rules are slightly different for Route 21 (Landers), which is open to the general public and provides deviations beyond the minimum three-quarters of a mile, up to 1 ½ miles – upon prior approval. However, many roads within Landers are unimproved and could potentially damage Basin Transit vehicles. Therefore, deviations along Route 21 within Landers must be authorized by Basin Transit staff. An additional fee applies to deviations on Route 21. ADA Certified passengers and Seniors and pay an additional 75 cents, adults and students pay an additional $1.50 above the published fare.
Basin Transit’s route deviations policy allows all customers to request deviations on any route. Passengers who wish to schedule a deviation are encouraged to place their request 24 hours in advance. Same-day requests are subject to availability.
Any person who believes she or he has been discriminated against may file an ADA complaint by completing and submitting Basin Transit‘s ADA Complaint Form.